Fair Play Policy
Ensuring competitive integrity
Our Commitment to Fair Play
GameFlex is committed to maintaining a fair and competitive environment for all players. We take cheating and unsportsmanlike conduct seriously and employ various measures to ensure fair play.
Allowed Conduct
- Using standard game controllers and peripherals
- Practicing and improving your skills
- Communicating respectfully with opponents
- Reporting bugs or issues to support
- Streaming your matches (unless tournament rules say otherwise)
- Using in-game features as intended
Prohibited Conduct
- Cheating: Using hacks, mods, or unauthorized software
- Match Fixing: Deliberately losing or manipulating outcomes
- Account Sharing: Letting someone else play on your account
- Smurfing: Using alternate accounts to play against lower-skilled players
- Exploiting: Using bugs or glitches for unfair advantage
- Harassment: Toxic behavior, hate speech, or threats
- Collusion: Teaming up with opponents in solo matches
Penalties
First Offense
Warning and possible match disqualification
Second Offense
Tournament ban (1-3 months) and prize forfeiture
Severe/Repeat
Permanent ban and forfeiture of all earnings
Reporting Violations
If you witness or suspect unfair play, please report it:
- Go to the Report Issue page
- Select "Fair Play Violation" as the category
- Provide the player's username and match details
- Include any evidence (screenshots, video clips)
- Our team will investigate and take appropriate action
Anti-Cheat Measures
- Automated detection systems
- Manual review of reported cases
- Match replay analysis
- Statistical anomaly detection
- Community reporting system
Appeals Process
If you believe you were wrongly penalized, you can submit an appeal by emailing [email protected] within 7 days of the penalty. Include your username, the match/tournament in question, and any evidence supporting your case.